Overview

Overview 

  • Completion Certificate awarded upon completion to show employers your new skills
  • £55,000 - Average Salary for IT cloud experts 
  • Free upgrade on to our state of the art platform
  • Career Advice available on completion
  • 12 Months unlimited Access

Information Technology Infrastructure Library (ITIL) - Service Operation 

Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL® service operation.

Course Outline

Module 1: Service Operation Introduction

  •  1.1 Introduction
  •  1.2 Syllabus Exam Overview And Testing Tips
  •  1.3 Service Operation Introduction Part 1
  •  1.4 Service Operation Introduction Part 2
  •  1.5 Service Operation Introduction Part 3
  •  1.6 Service Operation Introduction Part 4
  •  1.7 Service Operation Introduction Part 5

Module 2: Service Management As a Practice

  •  2.1 Service Management As A Practice Part 1
  •  2.2 Service Management As A Practice Part 2
  •  2.3 Service Management As A Practice Part 3

Module 3: Service Operation Principles

  •  3.1 Service Operation Principles Part 1
  •  3.2 Service Operation Principles Part 2
  •  3.3 Service Operation Principles Part 3
  •  3.4 Service Operation Principles Part 4

Module 4: Service Operation Process

  •  4.1 Service Operation Process Part 1
  •  4.2 Service Operation Process Part 2
  •  4.3 Service Operation Process Part 3
  •  4.4 Incident Management Part 1
  •  4.5 Incident Management Part 2
  •  4.6 Problem Management
  •  4.7 Request Fulfillment
  •  4.8 Access Management

Module 5: Common Service Operation Activities

  •  5.1 Common Service Operation Activities Part 1
  •  5.2 Common Service Operation Activities Part 2
  •  5.3 Common Service Operation Activities Part 3
  •  5.4 Common Service Operation Activities Part 4

Module 6: Organizing For Service Operation

  •  6.1 Organizing For Service Operation Part 1
  •  6.2 Organizing For Service Operation Part 2
  •  6.3 Organizing For Service Operation Part 3
  •  6.4 Roles Part 1
  •  6.5 Roles Part 2

Module 7: Technology Considerations

  •  7.1 Technology Considerations

Module 8: Service Operation

  •  8.1 Implementation Of Service Operation
  •  8.2 Challenges, Risks, And Critical Success Factors
  •  8.3 Conclusion

Who Is This For

Requirements

Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.

Media

CareerMatch provides industry leading online training courses for individuals and businesses alike.

We build our curriculum using proven educational concepts and sound instructional design principles to create the highest quality courses in the IT training field.

CareerMatch employs only the industry’s best instructors and course developers to create courses and certification preparation materials unrivaled in the marketplace.

With a passion for technology and a focus on being the first company to bring new technology courses to market, CareerMatch strives and succeeds in ALWAYS providing its student with the tools needed to succeed at the highest possible level and raise the benchmark in today’s IT industry.

Career Path

Training Features

  • EXPERT INSTRUCTOR-LED TRAINING

    Our Courseware uses only the industry’s finest instructors. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.

  • QUIZZES & EXAM SIMULATORS

    Our custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding. This will allow you to gauge your effectiveness before moving to the next module in your course. Our Courses also include practice exams designed to replicate and mirror the environment in the testing centre. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.

  • VISUAL DEMONSTRATIONS & MULTIMEDIA PRESENTATIONS

    Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. Our Courseware always focuses on real world scenarios and skill-set development.

  • NAVIGATION & CONTROLS

    Our self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.

  • SOCIAL LEARNING & NETWORKING

    We Have designed a world class Learning Management System (LMS). This system allows you to interact and collaborate with other students, form study groups, engage in discussions in our NOW@ Forums, rate and “like” different courses and stay up to date with all the latest industry knowledge through our forums, student contributions and announcement features. This LMS is unmatched in the industry and makes learning fun and enjoyable.

  • FLASH CARDS & EDUCATIONAL GAMES

    Our Courseware knows that education is not a one size fits all approach. Students learn in different ways through different tools. That is why we provide Flash Cards and Education Games throughout our courses. This will allow you to train in ways that keep you engaged and focused. Each course will have dozens of Flash Cards so you can sharpen your skill-sets throughout your training as well as educational games designed to make sure your retention level of the materials is extremely high.

  • 12 MONTHS UNLIMITED ACCESS

    Each student will have 12 months unlimited access to allow you to have access to the training anytime 24/7.

Exams Process

Exam Information

All Microsoft exams are booked through Prometric (Please use the link below to find your nearest testing centre)

https://www.prometric.com/en-us/for-test-takers/Pages/locate-a-test-center.aspx?Type=locate

Please NOTE: Exams are not included.

Add Ons

£599.00
In stock
SKU
Information Technology Infrastructure Library (ITIL®)

Overview

Overview 

  • Completion Certificate awarded upon completion to show employers your new skills
  • £55,000 - Average Salary for IT cloud experts 
  • Free upgrade on to our state of the art platform
  • Career Advice available on completion
  • 12 Months unlimited Access

Information Technology Infrastructure Library (ITIL) - Service Operation 

Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL® service operation.

Course Outline

Module 1: Service Operation Introduction

  •  1.1 Introduction
  •  1.2 Syllabus Exam Overview And Testing Tips
  •  1.3 Service Operation Introduction Part 1
  •  1.4 Service Operation Introduction Part 2
  •  1.5 Service Operation Introduction Part 3
  •  1.6 Service Operation Introduction Part 4
  •  1.7 Service Operation Introduction Part 5

Module 2: Service Management As a Practice

  •  2.1 Service Management As A Practice Part 1
  •  2.2 Service Management As A Practice Part 2
  •  2.3 Service Management As A Practice Part 3

Module 3: Service Operation Principles

  •  3.1 Service Operation Principles Part 1
  •  3.2 Service Operation Principles Part 2
  •  3.3 Service Operation Principles Part 3
  •  3.4 Service Operation Principles Part 4

Module 4: Service Operation Process

  •  4.1 Service Operation Process Part 1
  •  4.2 Service Operation Process Part 2
  •  4.3 Service Operation Process Part 3
  •  4.4 Incident Management Part 1
  •  4.5 Incident Management Part 2
  •  4.6 Problem Management
  •  4.7 Request Fulfillment
  •  4.8 Access Management

Module 5: Common Service Operation Activities

  •  5.1 Common Service Operation Activities Part 1
  •  5.2 Common Service Operation Activities Part 2
  •  5.3 Common Service Operation Activities Part 3
  •  5.4 Common Service Operation Activities Part 4

Module 6: Organizing For Service Operation

  •  6.1 Organizing For Service Operation Part 1
  •  6.2 Organizing For Service Operation Part 2
  •  6.3 Organizing For Service Operation Part 3
  •  6.4 Roles Part 1
  •  6.5 Roles Part 2

Module 7: Technology Considerations

  •  7.1 Technology Considerations

Module 8: Service Operation

  •  8.1 Implementation Of Service Operation
  •  8.2 Challenges, Risks, And Critical Success Factors
  •  8.3 Conclusion

Who Is This For

Requirements

Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.

Media

CareerMatch provides industry leading online training courses for individuals and businesses alike.

We build our curriculum using proven educational concepts and sound instructional design principles to create the highest quality courses in the IT training field.

CareerMatch employs only the industry’s best instructors and course developers to create courses and certification preparation materials unrivaled in the marketplace.

With a passion for technology and a focus on being the first company to bring new technology courses to market, CareerMatch strives and succeeds in ALWAYS providing its student with the tools needed to succeed at the highest possible level and raise the benchmark in today’s IT industry.

Career Path

Training Features

  • EXPERT INSTRUCTOR-LED TRAINING

    Our Courseware uses only the industry’s finest instructors. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.

  • QUIZZES & EXAM SIMULATORS

    Our custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding. This will allow you to gauge your effectiveness before moving to the next module in your course. Our Courses also include practice exams designed to replicate and mirror the environment in the testing centre. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.

  • VISUAL DEMONSTRATIONS & MULTIMEDIA PRESENTATIONS

    Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. Our Courseware always focuses on real world scenarios and skill-set development.

  • NAVIGATION & CONTROLS

    Our self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.

  • SOCIAL LEARNING & NETWORKING

    We Have designed a world class Learning Management System (LMS). This system allows you to interact and collaborate with other students, form study groups, engage in discussions in our NOW@ Forums, rate and “like” different courses and stay up to date with all the latest industry knowledge through our forums, student contributions and announcement features. This LMS is unmatched in the industry and makes learning fun and enjoyable.

  • FLASH CARDS & EDUCATIONAL GAMES

    Our Courseware knows that education is not a one size fits all approach. Students learn in different ways through different tools. That is why we provide Flash Cards and Education Games throughout our courses. This will allow you to train in ways that keep you engaged and focused. Each course will have dozens of Flash Cards so you can sharpen your skill-sets throughout your training as well as educational games designed to make sure your retention level of the materials is extremely high.

  • 12 MONTHS UNLIMITED ACCESS

    Each student will have 12 months unlimited access to allow you to have access to the training anytime 24/7.

Exams Process

Exam Information

All Microsoft exams are booked through Prometric (Please use the link below to find your nearest testing centre)

https://www.prometric.com/en-us/for-test-takers/Pages/locate-a-test-center.aspx?Type=locate

Please NOTE: Exams are not included.

Add Ons

Speak to our training experts today for FREE tailored advice.
(0)203 633 4671