Overview

CompTIA Network+ validates the knowledge and skills of networking professionals. You can kick start your network career or improve on the networking skills you already have with this vendor-neutral CompTIA Network+ course. Learn to configure, manage, secure, and troubleshoot both wired and wireless networks, as you prepare for CompTIA’s N10-007 certification exam. 

On course completion, learners will be able to:

  • Describe networking concepts.
  • Explain the function and installation of network infrastructure components.
  • Describe network operations concepts and implementation.
  • Describe network security concepts and implementation.
  • Explain network troubleshooting techniques and tool usage.

Course Outline

CompTIA Network+ N10-007 Course Content

Prerequisites

Students taking this course should meet the following pre-requisites:

• CompTIA A+ certification or equivalent experience • At least 1 year of experience supporting TCP/IP networks

Course Objectives

By the end of this course, you will:

  • Describe basic networking concepts
  • Describe network infrastructure and explain how to deploy common network components
  • Describe network operations and explain how to support a production network
  • Describe network security concepts and explain how to implement basic network security
  • Describe network troubleshooting and explain how to use common tools to troubleshoot a network

Module 1 – Networking Concepts 1.1 Basic Networking You will explain basic networking.

Topics covered:

  • Intro to networking
  • Networking architectures
  • Activity Basic Networking

1.2 OSI Model

You will explain devices, applications, protocols, and services at their appropriate OSI layers.

Topics covered:

  • Layer 7 – Application
  • Layer 6 – Presentation
  • Layer 5 – Session
  • Layer 4 – Transport
  • Layer 3 – Network
  • Layer 2 – Data Link
  • Layer 1 – Physical
  • Activity Exploring the OSI Model

1.3 Protocols and Ports You will explain the purposes and uses of ports and protocols.

Topics covered:

  • Protocols and ports overview
  • Activity Examining Protocols and Ports
  • Connection-oriented vs. connectionless
  • Transmission Control Protocol (TCP)
  • User Datagram Protocol (UDP)
  • Activity Comparing TCP and UDP
  • Internet Protocol (IP)
  • Internet Control Messaging Protocol (ICMP)
  • Internet Group Messaging Protocol (IGMP)
  • Activity Examining the Lower Layer Protocols
  • Layer 7 Remote Control Protocols
  • Layer 7 File Transfer Protocols
  • Layer 7 Messaging Protocols
  • Activity Examining Messaging Protocols
  • Layer 7 Web Traffic Protocols
  • Layer 7 Streaming Media Protocols
  •  Layer 7 Infrastructure Management Protocols

1.4 Switching You will explain the concepts and characteristics of switching.

Topics covered:

  • Packet-switched vs. circuit-switched networks
  • Properties of Network Traffic
  • Contention Management
  • Activity Creating Collision and Broadcast Domains
  • Interface Properties and Segmentation
  • Activity Creating a Basic Network Segment
  • Switching prt 2
  • Activity Switching
  • Switching Loop Management
  • Activity Managing Switching Loops
  • VLANs
  • Activity Creating VLANs
  •  

1.5 Routing You will explain the concepts and characteristics of routing. Topics:

  • ARP
  • Activity Examining ARP
  • IP Addressing Basics
  • Activity Configuring IP
  • Routers
  • Activity Setting Up a Router
  • Routing Basics
  • Activity Adding Static Routes
  • VLAN Routing
  • Activity Routing Between VLANs
  • NAT/PAT
  • Activity Configuring NAT/PAT
  • Routing Protocols
  • Activity Configuring a Routing Protocol
  • Firewalls
  • Activity Configuring Firewalls

1.6 Advanced Switching and Routing Concepts You will explain advanced switching and routing concepts. Topics:

  • IPv6 Concepts
  • Activity Exploring IPv6
  • Performance Concepts
  • Distributed Switching
  • Software-defined Networking

1.7 IP Addressing You will, given a scenario, configure the appropriate IP addressing components.

Topics:

  • Public vs. Private
  • Loopback and Reserved
  • Subnet Mask
  • Default Gateway
  • Virtual IP
  • Subnetting
  • Activity Learning to Subnet
  • Address Assignments

1.8 Network Types and Topologies You will compare and contrast the characteristics of network topologies, types and technologies. Topics:

  • Wired Topologies
  • Wireless Topologies
  • Network Types
  • Technologies that Facilitate the Internet Of Things (IoT)
  • (No activity for this chapter)

1.9 Wireless Technologies You will, given a scenario, implement the appropriate wireless technologies and configurations. Topics:

  • Radio Basics
  • 802.11 Standards
  • Wi-Fi Frequencies
  • Wi-Fi Antenna Concepts
  • Bluetooth
  • Cellular
  • Site Surveys
  • Activity Using an RF Spectrum Analyzer

1.10 Cloud Concepts You will summarize cloud concepts and their purposes. Topics:

  • Types of Services
  • Cloud Delivery Models
  • Security Implications/Considerations
  • Activity Exploring Cloud Services

1.11 Network Services You will explain the functions of network services. Topics covered:

  • DNS Service
  • Activity Setting up DNS
  • DHCP Service
  • Activity Setting Up DHCP
  • NTP
  • IPAM

Module 2 – Infrastructure

2.1 Cabling Solutions You will, given a scenario, deploy the appropriate cabling solution.

Topics covered:

  • Media Types
  • Activity Testing a Fiber Optic Cable
  • Plenum vs. PVC
  • Connector Types
  • Activity Crimping on an RJ-45 Connector
  • Transceivers
  • Termination Points
  • Activity Terminating Cable to a 110 Block
  • Copper Cable Standards
  • Copper Termination Standards
  • Activity Creating a Crossover Cable
  • Ethernet Deployment Standards

2.2 Network Device Placement and Installation You will, given a scenario, determine the appropriate placement of networking devices on a network and install/configure them.

Topics covered:

  • Network Interface
  • Repeater
  • Hub
  • Bridge
  • Switch
  • Router
  • Modem
  • Wireless Access Point
  • Activity Setting up a WAP
  • Firewall
  • Media Converter
  • Wireless Range Extender
  • VoIP Endpoint

2.3 Advanced Network Devices You will explain the purposes and use cases for advanced networking devices.

Topics covered:

  • Multilayer Switch
  • Wireless Controller
  • Load Balancer
  • IDS/IPS
  • Proxy Server
  • Activity Configuring Proxy Settings
  • VPN Concentrator
  • AAA/RADIUS Server
  • UTM Appliance
  • NGFW/Layer 7 Firewall
  • VoIP PBX
  • VoIP Gateway
  • Content Filter

2.4 Virtualization and Network Storage Technologies You will explain the purposes of virtualization and network storage technologies.

Topics covered:

  • Virtual Networking Components
  • Network Storage Types
  • Connection Types
  • Jumbo Frames
  • (No activity for this chapter)

2.5 WAN Technologies You will compare and contrast WAN technologies.

Topics covered:

  • Service Types
  • Transmission Mediums
  • Characteristics of Service
  • Activity Configuring WAN Links
  • Termination

Module 3 – Network Operations 3.1 Documentation You will, given a scenario, use appropriate documentation and diagrams to manage the network.

Topics covered:

  • Diagram Symbols
  • Standard Operating Procedures/Work Instructions
  • Logical vs. Physical Diagrams
  • Rack Diagrams
  • Change Management Documentation
  • Wiring and Port Locations
  • IDF/MDF Documentation
  • Labeling
  • Network Configuration and Performance Baselines
  • Inventory Management
  • Activity Using Documentation

3.2 Business Continuity and Disaster Recovery You will compare and contrast business continuity and disaster recovery concepts.

Topics covered:

  • Availability Concepts
  • Recovery
  • Activity Backing Up Your Data
  • MTTR
  • MTBF
  • SLA Requirements

3.3 Scanning, Monitoring, and Patching You will explain common scanning, monitoring and patching processes and summarize their expected outputs.

Topics covered:

  • Processes
  • Event Management
  • SNMP Monitors
  • Metrics
  • Activity Testing the Network

3.4 Remote Access Methods You will, given a scenario, use remote access methods.

Topics covered:

  • VPN
  • RDP
  • SSH
  • VNC
  • Telnet
  • HTTPS/Management URL
  • Remote File Access
  • Out-of-Band Management
  • Activity Making Remote Connections

3.5 Policies and Best Practices You will identify policies and best practices.

Topics covered:

  • Privileged User Agreement
  • Password Policy
  • On-boarding/Off-boarding Procedures
  • Licensing Restrictions
  • International Export Controls
  • Data Loss Prevention
  • Remote Access Policies
  • Incident Response Policies
  • BYOD
  • AUP
  • NDA
  • System Life Cycle
  • Safety Procedures And Policies
  • Activity Creating Policies and Procedures

Module 4 – Network Security 4.1 Physical Security Devices You will summarize the purposes of physical security devices.

Topics covered:

  • Detection
  • Prevention
  • (No activity for this chapter)

4.2 Authentication and Access Control You will explain authentication and access controls.

Topics covered:

  • Authorization, Authentication, and Accounting
  • Multifactor Authentication
  • Access Control
  • Activity Examining Access Control Mechanisms

4.3 Basic Wireless Network Security You will, given a scenario, secure a basic wireless network.

Topics covered:

  • WPA
  • WPA2
  • TKIP-RC4
  • CCMP-AES
  • Authentication and Authorization
  • Geofencing
  • Activity Demonstrating the Need for Wireless Security

4.4 Common Network Attacks You will summarize common networking attacks.

Topics covered:

  • DoS
  • Social Engineering
  • Insider Threat
  • Logic Bomb
  • Rogue Access Point
  • Evil Twin
  • War-driving
  • Phishing
  • Ransomware
  • DNS Poisoning
  • ARP Poisoning
  • Spoofing
  • Deauthentication
  • Brute Force
  • VLAN Hopping
  • Man-in-the-Middle
  • Exploits vs. Vulnerabilities
  • Activity Conducting a Phishing Attack

4.5 Network Device Hardening You will, given a scenario, implement network device hardening.

Topics covered:

  • Changing Default Credentials
  • Avoiding Common Passwords
  • File Hashing
  • Generating New Keys
  • Activity Supporting Secure Authentication and Encryption
  • Upgrading Firmware
  • Patching and Updates
  • Disabling Unnecessary Services
  • Using Secure Protocols
  • Disabling Unused Ports

4.6 Common Mitigation Techniques You will explain common mitigation techniques and their purposes.

Topics covered:

  • Signature Management
  • Device Hardening
  • Change Native VLAN
  • Switchport Protection
  • Network Segmentation
  • Privileged User Account
  • File Integrity Monitoring
  • Role Separation
  • Restricting Access Via ACLs
  • Honeypot/Honeynet
  • Penetration Testing
  • Activity Implementing a Honeypot

Module 5 – Network Troubleshooting and Tools

5.1 Network Troubleshooting Methodology You will explain the network troubleshooting methodology.

Topics covered:

  • Identify the Problem
  • Establish a Theory of Probable Cause
  • Test the Theory to Determine the Cause
  • Establish a Plan of Action to Resolve the Problem and Identify Potential Effects
  • Implement the Solution or Escalate as Necessary
  • Verify Full System Functionality and , if Applicable, Implement Preventive Measures
  • Document Findings, Actions, and Outcomes
  • (No activity for this chapter)

5.2 Using the Appropriate Tool You will, given a scenario, use the appropriate tool.

Topics covered:

  • Hardware Tools – Basic Hand Held
  • Hardware Tools – Analyzers
  • Activity Troubleshooting with Hardware Tools
  • Software Tools – Testers and Analyzers
  • Activity Troubleshooting with Software Tools
  • Software Tools – Command Line
  • Activity Using Command Line Tools

5.3 Troubleshoot Wired Connectivity and Performance You will, given a scenario, troubleshoot common wired connectivity and performance issues.

Topics covered:

  • Signal Issues:
  • Attenuation
  • Latency
  • Jitter
  • Crosstalk
  • EMI
  • Activity Troubleshooting Signal Problems

Physical Issues:

  • Open/short
  • Incorrect pin-out
  • Incorrect Cable Type
  • Bad Port
  • Damaged cable
  • Bent pins

Transceiver Issues:

  • Transceiver mismatch
  • TX/RX reverse
  • Duplex/speed mismatch
  • Activity Troubleshooting Transceiver Problems
  • Traffic Flow Issues:
  • Bottleneck
  • VLAN mismatch
  • Network connection LED status indicators

5.4 Troubleshoot Wireless Connectivity and Performance You will, given a scenario, troubleshoot common wireless connectivity and performance issues.

Topics covered:

Signal Loss:

  • Attenuation
  • Reflection
  • Refraction
  • Absorption
  • Latency & Jitter

Antenna Issues:

  • Incorrect antenna type
  • Incorrect antenna placement
  • Incorrect WAP type

WAP Issues:

  • Interference
  • Channel overlap
  • Overcapacity
  • Distance limitations
  • Frequency mismatch
  • Power levels
  • Signal-to-noise ratio

WAP Misconfiguration:

  • Wrong SSID
  • Wrong passphrase
  • Security type mismatch
  • Activity Troubleshooting WAP Issues

5.5 Troubleshoot Common Network Service Issues You will, given a scenario, troubleshoot common network service issues.

Topics covered:

Common Network Issues:

  • Physical Connectivity
  • Incorrect IP Address
  • Incorrect Gateway
  • Incorrect Netmask
  • Names Not Resolving
  • Untrusted SSL Certificate

DHCP Issues:

  • Duplicate IP Addresses
  • Expired IP Address
  • Rogue DHCP
  • Exhausted DHCP Scope

Firewall/ACL Issues:

  • Blocked TCP/UDP Ports
  • Incorrect Host-based Firewall Settings
  • Incorrect ACL Settings

Advanced Network Issues:

  • DNS Server Issues
  • Duplicate MAC Addresses
  • Incorrect Time
  • Unresponsive Service
  • Hardware Failure

Activity Case Study:

  • Troubleshooting an Unusual

Who Is This For

This package is designed for any individual wishing to pursue or enhance their career in IT.

Our Online Courses is a cost-effective and successful approach for many individuals. It provides a flexible learning method, allowing candidates to schedule learning at a time that suits them and fits in with other commitments; ideal for those who find it difficult to take time away from their workplace. It also allows candidates to work at their own pace, and revisit sections of the course as often as needed, leading to a fuller understanding of all the topics covered.

In addition, there are none of the high costs of travel and accommodation associated with courses at an external venue.

Requirements

Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.

Media

CareerMatch provides industry leading online training courses for individuals and businesses alike.

We build our curriculum using proven educational concepts and sound instructional design principles to create the highest quality courses in the IT training field.

CareerMatch employs only the industry’s best instructors and course developers to create courses and certification preparation materials unrivaled in the marketplace.

With a passion for technology and a focus on being the first company to bring new technology courses to market, CareerMatch strives and succeeds in ALWAYS providing its student with the tools needed to succeed at the highest possible level and raise the benchmark in today’s IT industry.

Career Path

A list of Career Paths you can pursue:

  • 1st Line Support
  • 2nd Line Support
  • Computer Support Specialist
  • IT Technician
  • IT Engineer
  • IT Support Engineer
  • Desktop Support Technician
  • IT Support Analyst
  • Service Desk Administrator
  • Computer Support Administrator

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Training Features

  • EXPERT INSTRUCTOR-LED TRAINING

    Our Courseware uses only the industry’s finest instructors. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.

  • QUIZZES & EXAM SIMULATORS

    Our custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding. This will allow you to gauge your effectiveness before moving to the next module in your course. Our Courses also include practice exams designed to replicate and mirror the environment in the testing centre. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.

  • VISUAL DEMONSTRATIONS & MULTIMEDIA PRESENTATIONS

    Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. Our Courseware always focuses on real world scenarios and skill-set development.

  • NAVIGATION & CONTROLS

    Our self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.

  • SOCIAL LEARNING & NETWORKING

    We Have designed a world class Learning Management System (LMS). This system allows you to interact and collaborate with other students, form study groups, engage in discussions in our NOW@ Forums, rate and “like” different courses and stay up to date with all the latest industry knowledge through our forums, student contributions and announcement features. This LMS is unmatched in the industry and makes learning fun and enjoyable.

  • FLASH CARDS & EDUCATIONAL GAMES

    Our Courseware knows that education is not a one size fits all approach. Students learn in different ways through different tools. That is why we provide Flash Cards and Education Games throughout our courses. This will allow you to train in ways that keep you engaged and focused. Each course will have dozens of Flash Cards so you can sharpen your skill-sets throughout your training as well as educational games designed to make sure your retention level of the materials is extremely high.

  • 12 MONTHS UNLIMITED ACCESS

    Each student will have 12 months unlimited access to allow you to have access to the training anytime 24/7.

Exams Process

Exam Information

You'll sit an exam at a local test centre. We provide interactive quizzes after each module and a mock exam at the end of your course to ensure you're fully prepared for the real thing. Once you've passed with at least 80%, you'll be able to book your exam as a private candidate.

Please NOTE: Exams are not included.

How To Schedule Your CompTIA Exam

  • Go to the Pearson Vue website to set up a CompTIA profile, or login if you have an existing account
  • Once you have successfully created a profile or logged in, click 'View exam'
  • Select the exam you are looking to book
  • Choose your preferred exam language out of the options available
  • Click 'Schedule this exam'
  • Then check out using your personal payment details

Got a question about exams? Contact our course advisors by email or by phone on 0203 633 4671. We're happy to help!

Good Luck in your exams!

Add Ons

£99.00
In stock
SKU
CompTIA Network+ (N10-007)

Overview

CompTIA Network+ validates the knowledge and skills of networking professionals. You can kick start your network career or improve on the networking skills you already have with this vendor-neutral CompTIA Network+ course. Learn to configure, manage, secure, and troubleshoot both wired and wireless networks, as you prepare for CompTIA’s N10-007 certification exam. 

On course completion, learners will be able to:

  • Describe networking concepts.
  • Explain the function and installation of network infrastructure components.
  • Describe network operations concepts and implementation.
  • Describe network security concepts and implementation.
  • Explain network troubleshooting techniques and tool usage.

Course Outline

CompTIA Network+ N10-007 Course Content

Prerequisites

Students taking this course should meet the following pre-requisites:

• CompTIA A+ certification or equivalent experience • At least 1 year of experience supporting TCP/IP networks

Course Objectives

By the end of this course, you will:

  • Describe basic networking concepts
  • Describe network infrastructure and explain how to deploy common network components
  • Describe network operations and explain how to support a production network
  • Describe network security concepts and explain how to implement basic network security
  • Describe network troubleshooting and explain how to use common tools to troubleshoot a network

Module 1 – Networking Concepts 1.1 Basic Networking You will explain basic networking.

Topics covered:

  • Intro to networking
  • Networking architectures
  • Activity Basic Networking

1.2 OSI Model

You will explain devices, applications, protocols, and services at their appropriate OSI layers.

Topics covered:

  • Layer 7 – Application
  • Layer 6 – Presentation
  • Layer 5 – Session
  • Layer 4 – Transport
  • Layer 3 – Network
  • Layer 2 – Data Link
  • Layer 1 – Physical
  • Activity Exploring the OSI Model

1.3 Protocols and Ports You will explain the purposes and uses of ports and protocols.

Topics covered:

  • Protocols and ports overview
  • Activity Examining Protocols and Ports
  • Connection-oriented vs. connectionless
  • Transmission Control Protocol (TCP)
  • User Datagram Protocol (UDP)
  • Activity Comparing TCP and UDP
  • Internet Protocol (IP)
  • Internet Control Messaging Protocol (ICMP)
  • Internet Group Messaging Protocol (IGMP)
  • Activity Examining the Lower Layer Protocols
  • Layer 7 Remote Control Protocols
  • Layer 7 File Transfer Protocols
  • Layer 7 Messaging Protocols
  • Activity Examining Messaging Protocols
  • Layer 7 Web Traffic Protocols
  • Layer 7 Streaming Media Protocols
  •  Layer 7 Infrastructure Management Protocols

1.4 Switching You will explain the concepts and characteristics of switching.

Topics covered:

  • Packet-switched vs. circuit-switched networks
  • Properties of Network Traffic
  • Contention Management
  • Activity Creating Collision and Broadcast Domains
  • Interface Properties and Segmentation
  • Activity Creating a Basic Network Segment
  • Switching prt 2
  • Activity Switching
  • Switching Loop Management
  • Activity Managing Switching Loops
  • VLANs
  • Activity Creating VLANs
  •  

1.5 Routing You will explain the concepts and characteristics of routing. Topics:

  • ARP
  • Activity Examining ARP
  • IP Addressing Basics
  • Activity Configuring IP
  • Routers
  • Activity Setting Up a Router
  • Routing Basics
  • Activity Adding Static Routes
  • VLAN Routing
  • Activity Routing Between VLANs
  • NAT/PAT
  • Activity Configuring NAT/PAT
  • Routing Protocols
  • Activity Configuring a Routing Protocol
  • Firewalls
  • Activity Configuring Firewalls

1.6 Advanced Switching and Routing Concepts You will explain advanced switching and routing concepts. Topics:

  • IPv6 Concepts
  • Activity Exploring IPv6
  • Performance Concepts
  • Distributed Switching
  • Software-defined Networking

1.7 IP Addressing You will, given a scenario, configure the appropriate IP addressing components.

Topics:

  • Public vs. Private
  • Loopback and Reserved
  • Subnet Mask
  • Default Gateway
  • Virtual IP
  • Subnetting
  • Activity Learning to Subnet
  • Address Assignments

1.8 Network Types and Topologies You will compare and contrast the characteristics of network topologies, types and technologies. Topics:

  • Wired Topologies
  • Wireless Topologies
  • Network Types
  • Technologies that Facilitate the Internet Of Things (IoT)
  • (No activity for this chapter)

1.9 Wireless Technologies You will, given a scenario, implement the appropriate wireless technologies and configurations. Topics:

  • Radio Basics
  • 802.11 Standards
  • Wi-Fi Frequencies
  • Wi-Fi Antenna Concepts
  • Bluetooth
  • Cellular
  • Site Surveys
  • Activity Using an RF Spectrum Analyzer

1.10 Cloud Concepts You will summarize cloud concepts and their purposes. Topics:

  • Types of Services
  • Cloud Delivery Models
  • Security Implications/Considerations
  • Activity Exploring Cloud Services

1.11 Network Services You will explain the functions of network services. Topics covered:

  • DNS Service
  • Activity Setting up DNS
  • DHCP Service
  • Activity Setting Up DHCP
  • NTP
  • IPAM

Module 2 – Infrastructure

2.1 Cabling Solutions You will, given a scenario, deploy the appropriate cabling solution.

Topics covered:

  • Media Types
  • Activity Testing a Fiber Optic Cable
  • Plenum vs. PVC
  • Connector Types
  • Activity Crimping on an RJ-45 Connector
  • Transceivers
  • Termination Points
  • Activity Terminating Cable to a 110 Block
  • Copper Cable Standards
  • Copper Termination Standards
  • Activity Creating a Crossover Cable
  • Ethernet Deployment Standards

2.2 Network Device Placement and Installation You will, given a scenario, determine the appropriate placement of networking devices on a network and install/configure them.

Topics covered:

  • Network Interface
  • Repeater
  • Hub
  • Bridge
  • Switch
  • Router
  • Modem
  • Wireless Access Point
  • Activity Setting up a WAP
  • Firewall
  • Media Converter
  • Wireless Range Extender
  • VoIP Endpoint

2.3 Advanced Network Devices You will explain the purposes and use cases for advanced networking devices.

Topics covered:

  • Multilayer Switch
  • Wireless Controller
  • Load Balancer
  • IDS/IPS
  • Proxy Server
  • Activity Configuring Proxy Settings
  • VPN Concentrator
  • AAA/RADIUS Server
  • UTM Appliance
  • NGFW/Layer 7 Firewall
  • VoIP PBX
  • VoIP Gateway
  • Content Filter

2.4 Virtualization and Network Storage Technologies You will explain the purposes of virtualization and network storage technologies.

Topics covered:

  • Virtual Networking Components
  • Network Storage Types
  • Connection Types
  • Jumbo Frames
  • (No activity for this chapter)

2.5 WAN Technologies You will compare and contrast WAN technologies.

Topics covered:

  • Service Types
  • Transmission Mediums
  • Characteristics of Service
  • Activity Configuring WAN Links
  • Termination

Module 3 – Network Operations 3.1 Documentation You will, given a scenario, use appropriate documentation and diagrams to manage the network.

Topics covered:

  • Diagram Symbols
  • Standard Operating Procedures/Work Instructions
  • Logical vs. Physical Diagrams
  • Rack Diagrams
  • Change Management Documentation
  • Wiring and Port Locations
  • IDF/MDF Documentation
  • Labeling
  • Network Configuration and Performance Baselines
  • Inventory Management
  • Activity Using Documentation

3.2 Business Continuity and Disaster Recovery You will compare and contrast business continuity and disaster recovery concepts.

Topics covered:

  • Availability Concepts
  • Recovery
  • Activity Backing Up Your Data
  • MTTR
  • MTBF
  • SLA Requirements

3.3 Scanning, Monitoring, and Patching You will explain common scanning, monitoring and patching processes and summarize their expected outputs.

Topics covered:

  • Processes
  • Event Management
  • SNMP Monitors
  • Metrics
  • Activity Testing the Network

3.4 Remote Access Methods You will, given a scenario, use remote access methods.

Topics covered:

  • VPN
  • RDP
  • SSH
  • VNC
  • Telnet
  • HTTPS/Management URL
  • Remote File Access
  • Out-of-Band Management
  • Activity Making Remote Connections

3.5 Policies and Best Practices You will identify policies and best practices.

Topics covered:

  • Privileged User Agreement
  • Password Policy
  • On-boarding/Off-boarding Procedures
  • Licensing Restrictions
  • International Export Controls
  • Data Loss Prevention
  • Remote Access Policies
  • Incident Response Policies
  • BYOD
  • AUP
  • NDA
  • System Life Cycle
  • Safety Procedures And Policies
  • Activity Creating Policies and Procedures

Module 4 – Network Security 4.1 Physical Security Devices You will summarize the purposes of physical security devices.

Topics covered:

  • Detection
  • Prevention
  • (No activity for this chapter)

4.2 Authentication and Access Control You will explain authentication and access controls.

Topics covered:

  • Authorization, Authentication, and Accounting
  • Multifactor Authentication
  • Access Control
  • Activity Examining Access Control Mechanisms

4.3 Basic Wireless Network Security You will, given a scenario, secure a basic wireless network.

Topics covered:

  • WPA
  • WPA2
  • TKIP-RC4
  • CCMP-AES
  • Authentication and Authorization
  • Geofencing
  • Activity Demonstrating the Need for Wireless Security

4.4 Common Network Attacks You will summarize common networking attacks.

Topics covered:

  • DoS
  • Social Engineering
  • Insider Threat
  • Logic Bomb
  • Rogue Access Point
  • Evil Twin
  • War-driving
  • Phishing
  • Ransomware
  • DNS Poisoning
  • ARP Poisoning
  • Spoofing
  • Deauthentication
  • Brute Force
  • VLAN Hopping
  • Man-in-the-Middle
  • Exploits vs. Vulnerabilities
  • Activity Conducting a Phishing Attack

4.5 Network Device Hardening You will, given a scenario, implement network device hardening.

Topics covered:

  • Changing Default Credentials
  • Avoiding Common Passwords
  • File Hashing
  • Generating New Keys
  • Activity Supporting Secure Authentication and Encryption
  • Upgrading Firmware
  • Patching and Updates
  • Disabling Unnecessary Services
  • Using Secure Protocols
  • Disabling Unused Ports

4.6 Common Mitigation Techniques You will explain common mitigation techniques and their purposes.

Topics covered:

  • Signature Management
  • Device Hardening
  • Change Native VLAN
  • Switchport Protection
  • Network Segmentation
  • Privileged User Account
  • File Integrity Monitoring
  • Role Separation
  • Restricting Access Via ACLs
  • Honeypot/Honeynet
  • Penetration Testing
  • Activity Implementing a Honeypot

Module 5 – Network Troubleshooting and Tools

5.1 Network Troubleshooting Methodology You will explain the network troubleshooting methodology.

Topics covered:

  • Identify the Problem
  • Establish a Theory of Probable Cause
  • Test the Theory to Determine the Cause
  • Establish a Plan of Action to Resolve the Problem and Identify Potential Effects
  • Implement the Solution or Escalate as Necessary
  • Verify Full System Functionality and , if Applicable, Implement Preventive Measures
  • Document Findings, Actions, and Outcomes
  • (No activity for this chapter)

5.2 Using the Appropriate Tool You will, given a scenario, use the appropriate tool.

Topics covered:

  • Hardware Tools – Basic Hand Held
  • Hardware Tools – Analyzers
  • Activity Troubleshooting with Hardware Tools
  • Software Tools – Testers and Analyzers
  • Activity Troubleshooting with Software Tools
  • Software Tools – Command Line
  • Activity Using Command Line Tools

5.3 Troubleshoot Wired Connectivity and Performance You will, given a scenario, troubleshoot common wired connectivity and performance issues.

Topics covered:

  • Signal Issues:
  • Attenuation
  • Latency
  • Jitter
  • Crosstalk
  • EMI
  • Activity Troubleshooting Signal Problems

Physical Issues:

  • Open/short
  • Incorrect pin-out
  • Incorrect Cable Type
  • Bad Port
  • Damaged cable
  • Bent pins

Transceiver Issues:

  • Transceiver mismatch
  • TX/RX reverse
  • Duplex/speed mismatch
  • Activity Troubleshooting Transceiver Problems
  • Traffic Flow Issues:
  • Bottleneck
  • VLAN mismatch
  • Network connection LED status indicators

5.4 Troubleshoot Wireless Connectivity and Performance You will, given a scenario, troubleshoot common wireless connectivity and performance issues.

Topics covered:

Signal Loss:

  • Attenuation
  • Reflection
  • Refraction
  • Absorption
  • Latency & Jitter

Antenna Issues:

  • Incorrect antenna type
  • Incorrect antenna placement
  • Incorrect WAP type

WAP Issues:

  • Interference
  • Channel overlap
  • Overcapacity
  • Distance limitations
  • Frequency mismatch
  • Power levels
  • Signal-to-noise ratio

WAP Misconfiguration:

  • Wrong SSID
  • Wrong passphrase
  • Security type mismatch
  • Activity Troubleshooting WAP Issues

5.5 Troubleshoot Common Network Service Issues You will, given a scenario, troubleshoot common network service issues.

Topics covered:

Common Network Issues:

  • Physical Connectivity
  • Incorrect IP Address
  • Incorrect Gateway
  • Incorrect Netmask
  • Names Not Resolving
  • Untrusted SSL Certificate

DHCP Issues:

  • Duplicate IP Addresses
  • Expired IP Address
  • Rogue DHCP
  • Exhausted DHCP Scope

Firewall/ACL Issues:

  • Blocked TCP/UDP Ports
  • Incorrect Host-based Firewall Settings
  • Incorrect ACL Settings

Advanced Network Issues:

  • DNS Server Issues
  • Duplicate MAC Addresses
  • Incorrect Time
  • Unresponsive Service
  • Hardware Failure

Activity Case Study:

  • Troubleshooting an Unusual

Who Is This For

This package is designed for any individual wishing to pursue or enhance their career in IT.

Our Online Courses is a cost-effective and successful approach for many individuals. It provides a flexible learning method, allowing candidates to schedule learning at a time that suits them and fits in with other commitments; ideal for those who find it difficult to take time away from their workplace. It also allows candidates to work at their own pace, and revisit sections of the course as often as needed, leading to a fuller understanding of all the topics covered.

In addition, there are none of the high costs of travel and accommodation associated with courses at an external venue.

Requirements

Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.

Media

CareerMatch provides industry leading online training courses for individuals and businesses alike.

We build our curriculum using proven educational concepts and sound instructional design principles to create the highest quality courses in the IT training field.

CareerMatch employs only the industry’s best instructors and course developers to create courses and certification preparation materials unrivaled in the marketplace.

With a passion for technology and a focus on being the first company to bring new technology courses to market, CareerMatch strives and succeeds in ALWAYS providing its student with the tools needed to succeed at the highest possible level and raise the benchmark in today’s IT industry.

Career Path

A list of Career Paths you can pursue:

  • 1st Line Support
  • 2nd Line Support
  • Computer Support Specialist
  • IT Technician
  • IT Engineer
  • IT Support Engineer
  • Desktop Support Technician
  • IT Support Analyst
  • Service Desk Administrator
  • Computer Support Administrator

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Training Features

  • EXPERT INSTRUCTOR-LED TRAINING

    Our Courseware uses only the industry’s finest instructors. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.

  • QUIZZES & EXAM SIMULATORS

    Our custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding. This will allow you to gauge your effectiveness before moving to the next module in your course. Our Courses also include practice exams designed to replicate and mirror the environment in the testing centre. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.

  • VISUAL DEMONSTRATIONS & MULTIMEDIA PRESENTATIONS

    Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. Our Courseware always focuses on real world scenarios and skill-set development.

  • NAVIGATION & CONTROLS

    Our self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.

  • SOCIAL LEARNING & NETWORKING

    We Have designed a world class Learning Management System (LMS). This system allows you to interact and collaborate with other students, form study groups, engage in discussions in our NOW@ Forums, rate and “like” different courses and stay up to date with all the latest industry knowledge through our forums, student contributions and announcement features. This LMS is unmatched in the industry and makes learning fun and enjoyable.

  • FLASH CARDS & EDUCATIONAL GAMES

    Our Courseware knows that education is not a one size fits all approach. Students learn in different ways through different tools. That is why we provide Flash Cards and Education Games throughout our courses. This will allow you to train in ways that keep you engaged and focused. Each course will have dozens of Flash Cards so you can sharpen your skill-sets throughout your training as well as educational games designed to make sure your retention level of the materials is extremely high.

  • 12 MONTHS UNLIMITED ACCESS

    Each student will have 12 months unlimited access to allow you to have access to the training anytime 24/7.

Exams Process

Exam Information

You'll sit an exam at a local test centre. We provide interactive quizzes after each module and a mock exam at the end of your course to ensure you're fully prepared for the real thing. Once you've passed with at least 80%, you'll be able to book your exam as a private candidate.

Please NOTE: Exams are not included.

How To Schedule Your CompTIA Exam

  • Go to the Pearson Vue website to set up a CompTIA profile, or login if you have an existing account
  • Once you have successfully created a profile or logged in, click 'View exam'
  • Select the exam you are looking to book
  • Choose your preferred exam language out of the options available
  • Click 'Schedule this exam'
  • Then check out using your personal payment details

Got a question about exams? Contact our course advisors by email or by phone on 0203 633 4671. We're happy to help!

Good Luck in your exams!

Add Ons

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